One of the things that we love about rugs is their unique nature – different fibers and textures, vibrant colors, wonderful styles and patterns. Rugs provide definition to a living space and add beauty to any room. Care and maintenance should be part of any rug owner’s routine – regular vacuuming, spot cleaning as needed, a good rug pad (again as needed) and professional cleaning as warranted.
One quick note on spot cleaning which is true for carpet and rugs: blot, rinse and repeat. NEVER scrub or rub because this can permanently damage the fiber causing the “spot” to be noticeable even when clean due to light reflecting differently on the damaged fibers. Also, be careful with cleaning agents. Some cleaners may well set a stain that a professional might otherwise be able to remove. With spot cleaning, less is more. Be patient, blot the spot, rinse and repeat (and if necessary, repeat again, and again). If there is a stain that has really soaked in, follow the blot, rinse and repeat cycle, followed by several clean white towels (or paper towels) laid over the spot and weighted with books, magazines, or something else that is flat and will apply pressure uniformly. A piece of foil or wax paper can provide a moisture barrier between the towels and weighted material. This should be left in place for several hours (or overnight) to absorb moisture and the staining agent.
Rug cleaning is priced by size of the rug (priced by the square foot), the fiber type, and the complexity of the cleaning (particular stains, pet urine, etc.). We assess every rug that comes into our shop and contact the owner to discuss cleaning protocol and the price to clean before we start any work. We typically see three weeks as the turnaround time for regular cleaning with pet urine rugs running four weeks. The reason for the time required is that we may clean a rug as many as five or six times with drying time required between each cleaning.
As a rule, these rug fibers are generally color fast making them easier to clean. Still, every rug is tested for color fastness and other potential concerns that could affect how we clean.
Some rugs demand extra time and attention due to age, condition, color fastness and drying times. Just as every rug is unique, we tailor our cleaning to the need of the rug.
Experience has taught us that urine-soaked rugs take extra time to clean properly, and that means multiple cleanings among other steps. If the rug is urine soaked, no matter the material, we generally see a four-week turnaround.
We offer rug pick up, delivery and set-up services in addition to cleaning. Rugs can be heavy to handle and if they are under furniture, the challenge becomes even greater. A few caveats to our delivery and set-up services: